Managers, Supervisors, Team Leaders have challenging jobs!
They are fighting fires while responding to pressures from both the organization above and staff below. Meanwhile, they are being told to cut costs, improve quality and improve service.
With so little hours in a day, where do they find the time?
Join us for our free webinar, “Management Capacity: Creating Standard Leadership Roles for the Lean Supervisor.”
Mike Boucher, our Vice President of Client Services, will share his insights.
We will show you how to free up management time by understanding executive priorities and analyzing management activities, creating Standard Leadership Roles.
Date: Thursday, January 24th, 2013
Time: 1300 – 1345 EST
Space is limited. Register Here!
About the Presenter: Mike Boucher, VP Client Services
Mike Boucher has had extensive experience with Lean in his role leading companies in their Continuous Improvement and Lean journey. Over 20 years, he held numerous operational positions with a major distribution and logistics corporation. Mike has worked with various healthcare organizations and Government and College administrations including the Ministry of Health, Fleming College, Mayo Clinic, Toronto Sick Children’s Hospital, Marietta Memorial Hospital, Luther Midelfort Hospital and others. Lean applications within the healthcare setting include; Surgical Value Streams,Core Labs, Cytogenetics, Micro-Biology, Critical Care Units, Emergency Dept, Pre Surgical Center, Outpatient Clinics, Admissions & Discharge etc. In the Government and College transformations, he worked on all administrative processes including policy, finance, human resources activities, quality etc.
Consistently, Lean applications in these settings focuses on optimizing service to the clients and improving turnaround times/lead times. Through this endeavor, Mike has worked with teams to improve flow and truly identify the needs of the client. Unnecessary costs and wasteful activities are eliminated in order to better support staff in their efforts to provide service or value to their clients.
Mike’s greatest asset is his ability to simplify complex production and process issues through the application Lean principles and practice. Mike is a strong promoter of Value Stream Mapping as one of the most important tools that companies can use to align their organization and promote a customer focused perspective. It is this approach that allows companies to best identify their waste and systematically remove it from their processes and value streams.
