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Communicating and driving consistent goals across a company is important. It is what should be done, except if the selected performance goals drive the wrong behaviours or replace emphasis on other important mandates of the job. Read More »

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To stay competitive, small businesses need to embrace improvement, much like their larger counterparts. Yet, navigating change poses a significant challenge. With limited resources at their disposal, small businesses find investing in change particularly straining. Read More »

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Utilizing a simple methodology like the Fishbone methodology can elevate your organization’s quality, efficiency, and customer service to greater heights. Read More »

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Lean and Healthcare – Powerful Combination – It WORKS – It is a remedy for healthcare organizations still struggling to do more with what they have and do it better, faster and less cost. Watch Video »

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Giving out large amounts of money to any large complex organizations without a solid business case seems reckless. Especially since this has been tried many times over the years and has proven to be unsuccessful in meeting expectations.… Read more »

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Investing in technology, or new equipment, are options every business needs to investigate. They need to determine if the investment will take them to the next level of efficiency, success, and growth. But prior to investing in the new technology, the leadership needs to first understand the impact the investment will have on their bottom-line, and does it support/enhance the end-to-end process.… Read more »

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Some recent articles hitting the news indicating there are quality and safety concerns with a major aircraft manufacturer. The good news is the concerns have motivated the industry to take a serious look at ‘why’ this is happening with the goal of fixing the problems.

One of the immediate potential root causes of current issues is the compensation model the company is using for their staff – both leadership and front line… Read more »

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More recently however, the smaller companies we talk to are feeling less important and excited about building the future for themselves and their employees. An overwhelming number feel that they are being attacked, left behind, and unappreciated.

The frustration for business owners and management teams is that they don’t feel they have a lot options, as most of the cost impact is out of their control, mandated by government and companies much larger than they are.

So, what are their options… Read more »

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I recently came across an article in the National Post titled, ‘Our Economy Doing Worse Than They Say’ by Adam Zivo (December 28, 2023). The article focused on how a country’s economic status can be misled by not assessing numbers and indicators properly, which in turn leads to a false comfort level amongst citizens and those leading the country. His findings and thoughts led me to thinking about the similarity to situations we have witnessed with businesses/organizations over the past 25 years, throughout North America. We repeatedly encountered companies that were using numbers and financial indicators that limited their understanding of how well the company was doing.… Read more »

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Most businesses are in a state of desperation caused by an unstable economy – higher prices for supplies, labour challenges, and customers spending habits changing during these inflationary times. The good news for owners/leaders is, there are actions fully under their control that they can do to relieve their anxiety and make them more profitable. Read more »

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