You are here: Home › What We Do › Leadership Training

Leadership Training

Leadership Development Series:
Goal of our Leadership Development Program

To bring staff from different levels of organization to provide with the tools for them to better understand effective communication styles to achieve better communication across staff and management and improve productivity through more Effective Teamwork.  We apply various tools include self-assessment tools called DISK Assessment to help people to better understand different categories of personalities and communication styles to uncover how better to relate to different personality and different communication styles.

Outcome of these trainings:

  • Improve Conflict Resolution among staff
  • Respectful communication
  • More clarity and transparency between staff
  • Better understanding of how their own communication styles impact others around them
  • Improved communication, learning how to influence and get the point across

Topics and Tools:

  • DISK Assessment/Individual reports/Debrief Stress and the DISK Styles
  • Team performance effectiveness through shared problem solving
  • Coaching for Success
  • Managing Performance Feedback
  • Communication Styles (Stress and DISK Styles review/discussion)
  • Assertive and Respectful Communication
  • Conflict Resolution
  • Individual and Team Contribution

Session 1 DISC Personality Test

DISC personality test provides assessment of your Personality style in context of Communication styles. Our certified DISC Facilitator will debrief your DISK Results and assist to interpret your team’s Communication style as it relates to:

  • improving your working relationships;
  • improving your leadership position;
  • improving your communication skills by identifying others styles;
  • find the “keys” to your employees;
  • understand your partner’s behavior better;

Session 2: Leadership Essentials

Learn and discover Attributes of the Leader and what you value in the Leader. Explore in group setting your ideal leader and why. Explore and practice 4 Conversations types when leading others: Setting Expectations, Feedback, Reviewing Performance, and Development planning.

Session 3: Managing Performance Feedback

All Managers need to be able to deliver both positive and critical feedback directly to their staff in a way that supports development and learning and manages performance. Recognizing the role of influence in communication will be reviewed as will the principles of assertive communication and feedback. A feedback script will be introduced, and participants will practice giving and receiving feedback using case studies and may also choose to practice using scenarios from their own experience.

Session 4: Supervising Operations

Managers need to be able to manage both the behavioral and technical performance of all staff to ensure the productive flow of operations while ensuring excellent customer service is delivered. Competencies including: setting expectations; giving clear directions; delegating; problem solving; and prioritizing will be presented.

Session 5: Coaching for Success

Coaching is a key leadership skill for managers and leaders at all levels. The workday is extremely busy, and coaching staff to be more accountable, autonomous and successful is critical to an organization’s success. The key steps in the coaching process will be reviewed, and participants will have the opportunity to practice coaching one another to experience how it differs from more traditional supervision.

Session 6: Managing Conflict

Disagreements occur, and how they are managed is the difference between success and frustration. Individual responses and approaches to conflict will be explored, as will the sources and appropriate actions for enhancing resolutions. Whether communicating with colleagues, customers or leaders, managing differences is a critical part of contributing to an effective team environment.
US Site Canada Site